Why a Consultant?
What is a consultant?
A consultant is a service-oriented person or firm who works on behalf of a client. A good consultant provides designs, guidance and recommendations from an objective point of view. A true consultant does not operate a store front or an equipment sales and installation business. Designs and recommendations are delivered by the consultant to the client based on what is deemed to provide the best solution to the client’s need, regardless of brand except to ensure that what is specified is of high quality for performance and reliability. The consultant should also aid the client with selecting installing contractors who will bid on the design and then install it properly and support the client well after the installation is complete.
Why is a consultant needed, or why can’t a systems contractor do these things?
There are many very good contractors out there. But they are limited by the lines they carry and the sales commitments made to manufacturers. The consultant designs systems without the sales pressure. Yes, the consultant needs to make a living. However, you need objectivity, and that is the big advantage here. The contractor will show you “his world”, whereas the consultant will show you “the whole world” and help you decide what’s best for your unique situation.
Doesn’t this approach cost more than if we just use a contractor?
There is a slightly higher investment on the front end, but the long-term cost is actually lower and the time spent is less. A contractor who also provides design services has to cover the cost of his design time, and so will include it in his costs to the client either on a line item or as part of the project expenses. And the contractor’s design will be influenced by which products will produce the most profit for him, whether or not they are the right ones for the project.
What if the consultant’s design does not work?
Our design work is guaranteed. But even before the design is completed, there is a significant amount of discussion between consultant and client to ensure that what goes into the design will meet the client’s needs. Many times acoustical considerations become part of the design, and are handled with computer aided design programs, the results of which we show to those gathered at meetings.
If our design does not work – poor coverage from loudspeakers, for example – then we will take the responsibility to provide redesign and rework at our expense.